Back in July, I received a warranty replacement Otterbox case for my iPhone after the one I purchased about 8 months earlier cracked.
Today, I noticed that the replacement case is now cracked. :(
They claim it can withstand bumps and drops. I've dropped my phone a few times on carpet at work, or the laminate floor at home. I guess that's how it happened.
I'm not sure if they'll replace this one, so I went to their web site and filled out the form, also asking if the replacement comes with the same warranty (which I believe is 1 year)
I received the familiar automated reply asking for a photo. This time it asked for 3 photos: one of the front, the back, and one indicating the damage.
For all of the photos, they ask that you take the photo with a piece of paper showing your name and date.
I really like their cases, so I hope they'll send another replacement.