A rep from Jim Keay drove to my wife's work in the west end of Ottawa on Thursday morning and picked up our Escape to drive back to the east end so they could examine our door and determine if there's any additional damage.
It wasn't long before they called her back to give her an update. Apparently, the work required to fix it isn't as much as they thought it might be, so they did a temp fix and told her that we can drop it off on Monday for the repair. They will provide us with a loaner car and we can pick it back up on Wednesday.
She asked about any future problems, like rust, but they assured her it would be fine and said they were going to repaint the entire door.
So far, we're pretty happy with the responsiveness.
The temp fix. Basically flattening it out so there aren't any sharp edges.