The Otter Box arrived

It took a little longer than the last time, but the new warranty replacement Otter Box for my iPhone arrived today.

Again, I love the no hassle warranty on these. Clearly the original investment was worth it since it has spared my phone from damage after (more than) a few accidental drops. While it's a bulkier case than most, it does the job and it does it well. I don't think I could use any other case.

Otterbox, take 2

Back in July, I received a warranty replacement Otterbox case for my iPhone after the one I purchased about 8 months earlier cracked.

Today, I noticed that the replacement case is now cracked. :(

They claim it can withstand bumps and drops. I've dropped my phone a few times on carpet at work, or the laminate floor at home. I guess that's how it happened.

I'm not sure if they'll replace this one, so I went to their web site and filled out the form, also asking if the replacement comes with the same warranty (which I believe is 1 year)

I received the familiar automated reply asking for a photo. This time it asked for 3 photos: one of the front, the back, and one indicating the damage.

For all of the photos, they ask that you take the photo with a piece of paper showing your name and date.

I really like their cases, so I hope they'll send another replacement.