It took a little longer than the last time, but the new warranty replacement Otter Box for my iPhone arrived today.
Again, I love the no hassle warranty on these. Clearly the original investment was worth it since it has spared my phone from damage after (more than) a few accidental drops. While it's a bulkier case than most, it does the job and it does it well. I don't think I could use any other case.
Showing posts with label Otterbox. Show all posts
Showing posts with label Otterbox. Show all posts
Wednesday, March 13, 2013
Sunday, March 3, 2013
Otter Box update
I received an email from Otter Box on the weekend, informing me that I didn't send correct photos. Apparently, my name and address had to be HAND written on the piece of paper. I'm not entirely sure why that makes a difference. My best guess is so that I'm not using someone else's photos, where it would be easier to put a digital name and date on them?
I dunno.
I sent off new photos and within the day got another email informing me that it's no being processed.
I dunno.
I sent off new photos and within the day got another email informing me that it's no being processed.
Wednesday, February 27, 2013
Otterbox, take 2
Back in July, I received a warranty replacement Otterbox case for my iPhone after the one I purchased about 8 months earlier cracked.
Today, I noticed that the replacement case is now cracked. :(
They claim it can withstand bumps and drops. I've dropped my phone a few times on carpet at work, or the laminate floor at home. I guess that's how it happened.
I'm not sure if they'll replace this one, so I went to their web site and filled out the form, also asking if the replacement comes with the same warranty (which I believe is 1 year)
I received the familiar automated reply asking for a photo. This time it asked for 3 photos: one of the front, the back, and one indicating the damage.
For all of the photos, they ask that you take the photo with a piece of paper showing your name and date.
I really like their cases, so I hope they'll send another replacement.
Today, I noticed that the replacement case is now cracked. :(
They claim it can withstand bumps and drops. I've dropped my phone a few times on carpet at work, or the laminate floor at home. I guess that's how it happened.
I'm not sure if they'll replace this one, so I went to their web site and filled out the form, also asking if the replacement comes with the same warranty (which I believe is 1 year)
I received the familiar automated reply asking for a photo. This time it asked for 3 photos: one of the front, the back, and one indicating the damage.
For all of the photos, they ask that you take the photo with a piece of paper showing your name and date.
I really like their cases, so I hope they'll send another replacement.
Categories:
customer service,
iPhone,
Otterbox,
warranty
Friday, July 13, 2012
Otterbox Rox
On Monday I noticed that the Otterbox case for my iPhone was cracked. I knew these things had a warranty, so I paid a visit to their web site and found where to submit a warranty claim.
This was at around 11:30pm. I filled out the online form with the required info. After submitting it, I received an email asking for a photo of the case, showing the damage, along with a piece of paper in the photo with my name and date written on it. I replied with the photo.
The next day, I received a confirmation that they were sending me a new case. The day after that, I recieved an email invoice (for $0.00) for the new case.
Today, I recieved the new case.
4 days to send me a new case is amazing customer service. It's probably more like 3 days, when you consider that I submitted the claim after business hours on Monday.
Thank you Otterbox!
This was at around 11:30pm. I filled out the online form with the required info. After submitting it, I received an email asking for a photo of the case, showing the damage, along with a piece of paper in the photo with my name and date written on it. I replied with the photo.
The next day, I received a confirmation that they were sending me a new case. The day after that, I recieved an email invoice (for $0.00) for the new case.
Today, I recieved the new case.
4 days to send me a new case is amazing customer service. It's probably more like 3 days, when you consider that I submitted the claim after business hours on Monday.
Thank you Otterbox!
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