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Showing posts with label Otterbox. Show all posts
Showing posts with label Otterbox. Show all posts

Wednesday, March 13, 2013

The Otter Box arrived

It took a little longer than the last time, but the new warranty replacement Otter Box for my iPhone arrived today.

Again, I love the no hassle warranty on these. Clearly the original investment was worth it since it has spared my phone from damage after (more than) a few accidental drops. While it's a bulkier case than most, it does the job and it does it well. I don't think I could use any other case.

Sunday, March 3, 2013

Otter Box update

I received an email from Otter Box on the weekend, informing me that I didn't send correct photos. Apparently, my name and address had to be HAND written on the piece of paper. I'm not entirely sure why that makes a difference. My best guess is so that I'm not using someone else's photos, where it would be easier to put a digital name and date on them?

I dunno.

I sent off new photos and within the day got another email informing me that it's no being processed.

Wednesday, February 27, 2013

Otterbox, take 2

Back in July, I received a warranty replacement Otterbox case for my iPhone after the one I purchased about 8 months earlier cracked.

Today, I noticed that the replacement case is now cracked. :(

They claim it can withstand bumps and drops. I've dropped my phone a few times on carpet at work, or the laminate floor at home. I guess that's how it happened.

I'm not sure if they'll replace this one, so I went to their web site and filled out the form, also asking if the replacement comes with the same warranty (which I believe is 1 year)

I received the familiar automated reply asking for a photo. This time it asked for 3 photos: one of the front, the back, and one indicating the damage.


For all of the photos, they ask that you take the photo with a piece of paper showing your name and date.

I really like their cases, so I hope they'll send another replacement.

Friday, July 13, 2012

Otterbox Rox

On Monday I noticed that the Otterbox case for my iPhone was cracked. I knew these things had a warranty, so I paid a visit to their web site and found where to submit a warranty claim.

This was at around 11:30pm. I filled out the online form with the required info. After submitting it, I received an email asking for a photo of the case, showing the damage, along with a piece of paper in the photo with my name and date written on it. I replied with the photo.

The next day, I received a confirmation that they were sending me a new case. The day after that, I recieved an email invoice (for $0.00) for the new case.

Today, I recieved the new case.

4 days to send me a new case is amazing customer service. It's probably more like 3 days, when you consider that I submitted the claim after business hours on Monday.

Thank you Otterbox!