On Monday I noticed that the Otterbox case for my iPhone was cracked. I knew these things had a warranty, so I paid a visit to their web site and found where to submit a warranty claim.
This was at around 11:30pm. I filled out the online form with the required info. After submitting it, I received an email asking for a photo of the case, showing the damage, along with a piece of paper in the photo with my name and date written on it. I replied with the photo.
The next day, I received a confirmation that they were sending me a new case. The day after that, I recieved an email invoice (for $0.00) for the new case.
Today, I recieved the new case.
4 days to send me a new case is amazing customer service. It's probably more like 3 days, when you consider that I submitted the claim after business hours on Monday.
Thank you Otterbox!
This was at around 11:30pm. I filled out the online form with the required info. After submitting it, I received an email asking for a photo of the case, showing the damage, along with a piece of paper in the photo with my name and date written on it. I replied with the photo.
The next day, I received a confirmation that they were sending me a new case. The day after that, I recieved an email invoice (for $0.00) for the new case.
Today, I recieved the new case.
4 days to send me a new case is amazing customer service. It's probably more like 3 days, when you consider that I submitted the claim after business hours on Monday.
Thank you Otterbox!
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