My wife dropped off the Escape Jim Keay on Monday evening for the door repair. We got a 2013 Ford Focus as a loaner. Not a bad car, but not very roomy. I've driven some of the older ones and they had more room. It was fairly comfortable, once I was able to squeeze in though. The heated seats were nice too.
Originally, the work was supposed to be completed by Wednesday. On Wednesday afternoon I received a call at work from a Jim Keay employee updating me on the repair. The door had been fixed, repainted, and the they were reassembling it. He said they wanted to let the paint dry over night and would wash the entire truck in the morning so we could pick it up on Thursday.
We drove there after work and arrived at around 5:30pm or so. We pulled up the the garage and an employee came out as we got out of the car and asked us if we were the Patersons. I handed him the Focus keys and he gave my wife the key to our Escape. He checked the gas in the Focus (we were to make sure it had a 1/4 tank), did a quick walk around to check for any damage and said that there wouldn't be any paperwork today because it hadn't been printed for him. Seems a little odd, but he said we could pick up on our next visit. I think it's pretty unlikely that we'll be going back. 15+ years as a loyal customer down the drain.
As I walked away, he apologized for the inconvenience. My usual instinct response to that is "No problem", but I held back and didn't say anything, because... well, it was a problem, and an inconvenience.
I did a quick check before we left and it seems like a good repair job. You'd never know the difference. However, the light wasn't the best as the sun was going down. I'll have to wait until there's more light (and it's not as cold) to have a better look.