I received an email from Otter Box on the weekend, informing me that I didn't send correct photos. Apparently, my name and address had to be HAND written on the piece of paper. I'm not entirely sure why that makes a difference. My best guess is so that I'm not using someone else's photos, where it would be easier to put a digital name and date on them?
I sent off new photos and within the day got another email informing me that it's no being processed.