Monday, June 23, 2008

Paint Chips - the saga continues

I picked up the truck last Thursday... and paid $60 for the 3 "calendar days" of the loaner car. I tried to argue that it was only two days -- Tue > Wed and Wed > Thu, but he said "we count calendar days". Yeh, ok. I tried. :)

I took a quick look at the bumper before leaving the dealership and it looked pretty good. The truck was washed and the inside was even vacuumed. I was happy.

I got home and looked closer at the bumper. The passenger side was beautiful. No complaints. On the driver side, where there were two lower chips (I didn't take photos of that side) I discovered a new paint bubble, almost in the exact same spot that there used to be one on the passenger side. I gave it a light poke with my finger nail and it was indeed a bubble. Not just a build-up of paint.

My wife called the dealership back on Friday and left a message with a brief explanation. No return call. So she called them again this morning and explained what the problem was. "Jamie" said he wasn't aware of this new problem. He said that they don't inspect anything other than what is reported and repaired. My wife told him that we were sure it wasn't there before, so this was likely new due to the repainting. But regardless, since there's a 3 year warranty on the paint, it doesn't matter if it's new or old. He said something to the effect that if they fixed every little thing like this, they could be doing this 5 or 6 times. My wife said if that's the way it has to be, then perhaps the bumper should be replaced? And we're not going to keep paying for a loaner car every time when it should be fixed right the first time.

He said he would have to speak with the service manager.

Now, I can understand that time is limited and maybe they don't have time to inspect the entire bumper, but realistically, how long would that possibly take? I'm not a body repair expert, but it took me all of 10 seconds to spot the bubble when I got home. This new bubble is like a foot higher from where the chips were that they repaired. How could they not see it? It's not like it's on the back of the bumper where they wouldn't have been looking during any preparation or repainting. It's 12" above it!

Now we wait....

(Original post here)

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