
The reason for the stupid charge was because on the customs declaration sticker, they wrote that they shipped software (valued at $19.95) along with the certificate (value $9.95), for a total value of $29.90 USD.
When I first saw it I thought, "They sent another copy of the software with the certificate... perhaps they re-sent the entire package that I ordered previously?"
We opened it up, only to find just the replacement certificate. No software. Nothing else. That's what I expected. But why on earth would they write that software was included and then not send any?
So basically I paid taxes and handling fees on an incorrect value of the package. Had they just listed the certificate, I'm pretty sure I wouldn't have had to pay anything.
Anyway, I sent them an email when I got home. We'll see what they have to say. Hopefully they'll do the right thing and refund me the $9.87 on my credit card.
It's rather funny that I never had to pay anything on the first package, despite the accurate values written on the sticker. Go figure.
No comments:
Post a Comment