It’s been a day over a week since I logged the repair ticket on my Xbox Elite and still no sign of a box being mailed to me to ship it for repairs.
Out of curiosity, I sent a message to @XboxSupport on Twitter and asked how long it usually takes, at the same time as sending a friend an email asking how long it took for him to receive the box.
My friend replied: 2 days.
@XboxSupport replied: In most cases a box is not sent.
Well that certainly explains why I haven’t received one.
I told @XboxSupport that people I know have all received boxes, which is why I have been waiting. They replied: You will want to find a box to safely ship it in and use the shipping label provided. Umm… yeh, I kinda figured that.
I told them I would use the box it came in, and they said: You will want to use a box other than the 360 box and be sure to keep your hard drive and any other accessories.
The box it came in is suitable for buying it in, but not for shipping it in? Not too surprised.
Anyway, when I got home I found a good box that our DVD player came in, and modified the foam supports that it used to suit my Xbox. Samsung sure knows how to pack their hardware.
My Xbox is now packed, labeled as per the UPS instructions, and ready to be sent. We’ll swing by the UPS store on the way home tomorrow and send it on its way.