My 2½ year-old Xbox Elite died on Saturday morning. No, not the RRoD (Red Ring of Death) or the E74 error, both of which every Xbox owner dreads.
I simply wouldn’t power up.
On Friday night while I was playing Red Dead Redemption, I noticed what can only be described as “snowing in the wild west”. Yet, it wasn’t snow. I booted up Blur for a look-see and the symptoms were the same. I continued to play for a ½ hour or so before powering it down for the night.
I searched the web to find that this could be an early indicator of the E74 error, which is basically an overheating GPU.
On Saturday morning, I grabbed my can of compressed air and cleaned the rear grill of the Xbox, in an attempt to help keep it cool when I turned it on. It wasn’t extremely dusty, but it had more than I expected.
After I was done, I hooked it all back up and hit the power button.
Nothing. No lights. Nothing at all.
I checked all connections and still nothing.
As much as I feared the RRoD or E74, either of those would have been a good alternative since both are covered by a 3-year warranty. But dead meant I’d have to pay to get it repaired.
No, I wanted to play games this weekend. So, I went out to Future Shop and picked up one of the newer “Arcade” Xbox models. As basic as they come. For $200 plus tax, I got a new Xbox with a 1-year warranty and another controller. The alternative was be to pay ~$120 and wait 2-3 weeks to ship it to MS and have them ship a refurb back to me.
I decided that I will still get the old one repaired, to keep as a spare and put in the basement for the kid to play. Time will tell if this is a good idea or not.
I logged a ticket on MS’s Xbox site and they sent me an email with a UPS label to print out, and I’m currently waiting for the shipping box to arrive so I can send it to them.
That’s pretty much the whole point of this blog entry – to keep track and see exactly how long the entire process will take.
- Saturday, May 29 – logged the repair request in the afternoon (credit card was required)
- Sunday, May 30 – received an email from UPS containing links to: instructions, the UPS return label to print, and a receipt.
Stayed tuned for more. :)