Writing complaint letters

We stopped at LensCrafters on the way home to pick up my reading glasses. The optician had trouble finding my tray until she realized that I had brought my old frames for the new lenses. I like 'em, and I can now read without having to hold a book or newspaper about 2ft away from my face.

I'll hold off on sending the letter that I started writing. I'll just wait for the feedback/comment letter they usually send, and I'll fill it out.

Speaking of comments and feedback. I finally got around to filling out the one that Ford sent us about our recent service visit. I also included a 4-page letter (with 4 pages of photos!) explaining why most of the ratings I gave were either fair or poor, rather than good or excellent.

I'll be interesting to see if they follow up on it, even if it's just to thank us for the feedback. If you're confused, check my blog archives from 05/25 up to today and catch up. :)