When Next Week isn't Next Week

I called LensCrafters this afternoon to find out if my glasses were ready. After many rings, someone answered the phone. I told them why I was calling. The woman asked me for my name and tray number. I told her my last name and tray number. I was then asked if someone had called me yet. I said no. She then said that someone would have to call me back and again asked for my name and my phone number. I repeated my info and also gave her my work number. She then confirmed my tray number, again.

She said someone would call me today.

Why, oh why, did I trust that "next week" meant next week. I could kick myself for trusting them a second time after going through the same shit a year and a half ago.

I am so confident that "today" won't be today, that I've already started writing a complaint letter to their head office.

I hope I'm wrong, but I am fully expecting to be disappointed. Again.

Regardless of the outcome, we won't be taking our business to LensCrafters EVER again and I would strongly recommend to anyone willing to listen that they too take their business elsewhere.

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