Before I could send them the info, the service manager called my wife and asked her what he can do for her. She asked him if he was aware of what happened on Saturday and he asked her if she wanted to know what the message said that was left for him. She said sure. He read (going from my memory here):
Dear Mr. Carey, this customer wishes to speak with you regarding damage to her Ford Escape. She won't be calling you because she doesn't like you.Now, my wife did mention to a couple of employees there that she didn't like him because of our past dealings with him. But to offer to read the message to her, instead of just confirming the details... that tells me he's trying to start a fire, rather than put one out.
She admitted to him that based on past dealings, she full expects that we'll have to go above him for satisfaction, but seeing as how they do have procedures to follow, we'll follow them.
He said the photos left for him were not that good and asked that we send him others. I sent him three via email this afternoon and included a link to more that are publicly available on Flickr. I also told him that Ford Canada had requested information, and that I sent it to them.