I received a call late yesterday from the bike shop and they left a message asking me to call them back when I had a chance. Because it wasn't a "bike is ready, pick it up" kind of message, I suspected something was wrong.
I called back when I got home. They apologized for the delay in getting back to me and explained that it took them a while to figure out what the problem was.
It turns out that there was a hairline fracture in the motor hub, and it's not repairable. To get a replacement motor would take months. So, he provided me with two options. I can get my money back, or they would exchange the bike for another used bike of better quality at no extra charge.
The bike is the Easy Motion Neo Carbon. It's a very similar style to my current Jamis Allegra 1X. He said it's in immaculate condition and they're currently selling it for around $2400 (original price ~$4000) He said the original owner had back issues and had to exchange it for a different style.
I looked up details and there appears to be two models, one with front shocks and one without. I'm not sure which one they have. The reviews I've read and watched are all great and I really like the specs on it; it has more gears and features that the ION Commuter. But, it doesn't have a carrier rack and the seat doesn't look too comfortable. I could move the rack from my Jamis over to it, and buy a more comfortable seat so that's not a deal killer for me. This would also let me use my Ibera PakRak bag that is built for the rack. The biggest concern is the frame size. It appears to be designed more for a 5'10" rider and I'm 6'2".
I'll definitely have to take it for a test ride and see how it feels; that will be the deciding factor.