Tuesday, January 7, 2014

Pebble E-paper Watch Display Problems

Last year, on April 27, I wrote a review of the Pebble E-paper Watch that I got through their Kickstarter project. You can read that posting here.

Since that time, there have been a few firmware updates, all providing additional features and functionality. I love this watch, up to now.

In December, I clicked a button to get into the settings and the settings menu had a little bit of display corruption. It cleared up quickly simply by backing out of the menu and going back in.

Sadly, it was not the last time it happened.

Since then, it has also occurred for various notifications, as well as the default watch faces.

Option, Settings, Display menu.
Settings menu.


Options menu.

A default watch face?

Another default watch face.

Notifications.

Default watch face immediately after turning
the watch on, I think.

A Google search brings up quite a few hits from others experiencing the same problem. Oddly enough, most of them appear to have occurred after the last firmware update. I concur.

From what I've read, the only solution is to contact their support, provide requested photos indicating the corruption to get an RMA, and get the watch replaced.

I contacted their support, via the iPhone app as someone suggestion, on January 1, 2014. To date, I am still waiting for a reply. I did get an automated reply the same day, telling me that someone would be contacting me "soon".  I guess their idea of "soon" is a little different.

I should note that the display corrupt does clear up after a few button presses, and the watch face remains clean for the most part, so it's not entirely useless — it's just very annoying.

Coincidentally, Pebble has recently announce their "Pebble Steel" for $249. The firmware update that will accompany it looks pretty sweet, but until these display issues are resolved I'm not interested.

This last photo is kinda funny... they tout the original Pebble as having a "scratch resistant lens". Click the photo and you'll see exactly how scratch resistant it is. :)

The scratch resistant lens after normal
daily wear.
An update can be found here.

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