Thursday, September 22, 2011

No ink level monitoring for Epson Workforce 633

We bought a new printer a couple of weeks ago: an Epson Workforce 633. It's a multi-function printer. For the most part, I got it up and running via wife and all our computers printing, scanning and faxing with it in no time.

I had one tiny problem, and the problem existed only with my PC. The driver preferences allow you to see the ink levels. With my PC, that didn't work.

I couldn't find any answer to the problem on Epson's web site. I did find references on the web from of other people with the same problem using other Epson printers. Nobody seemed to have a solution.

It wasn't a critical problem. It didn't prevent me from using the printer. But I can be pretty picky about things. If something is supposed to work, I wanted it to work. If it doesn't work, I want to know why.

I tried uninstalling and reinstalling the printer, updating the driver, and changing firewall settings. Nothing worked.

This morning I submitted a support request via Epson's web site before leaving for work.  I received a step-by-step reply at during my lunch hour. I connected to my PC remotely and tried the solution. It worked.
Although the instructions worked, they did need a little tweaking. I decided to post them here for others to find, along with my comments.

The solution was to remove and reinstall the printer, but I also had to remove the port that was created during the original installation, and then recreate the port.

If you already know the name or IP address of the printer, the first 4 steps can be skipped.
  1. Press Setup button. (on the print panel)
  2. Use the up or down arrow buttons to select Network Settings, then press OK.
  3. Use the up or down arrow buttons to select Confirm Network Settings, then press OK.
  4. Write down the IP address displayed on the LCD.
  5. In your computer click on Start menu > Device and Printers.
  6. Under Printers and Faxes right click on your printer icon then click on Remove Device.
  7. Click on Microsoft XPS document writer icon then click on Print Server Properties. (this is a button along the top of the window)
  8. Click on Ports tab.
  9. Look for EpsonNet Print Port that indicate the IP address of your printer. Select it then click on Delete Port.(My printer's IP address was NOT listed, but it did have EPSON in the port name. Also, when I tried to delete the port it wouldn't let me because there was another print device, the Epson fax, using the same port. I had to remove that printer before getting to this point)
  10. Click on OK. (aka CLOSE)
  11. Click Add Printer (select "Add Local Printer") then click Next.
  12. Select Local Printer attached to this computer and unchecked Automatically detect and install my Plug and Play printer then click Next. (this entire step wasn't even needed)
  13. Click Create a new port and on Type of Port select EpsonNet Print Port.
    • If you see your printer select your printer then Next.
    • If you don't see your printer select Manual Setting then click Next
    • Enter your printer's IP address then click Next (if you know the name of the printer, you can enter it instead)
    • Click on Finish
  14. Under manufacturer select Epson and under printer select your printer then click Next. (Even though my printer is the Workforce 633, the driver is listed as Workforce 630 series)
  15. Select default Printer then click Next.
  16. Select do not Share this printer then click Next.
  17. Select Yes to print a test page then click Next.
  18. Click Finish.
Somewhere between step 14 and 18, I was prompted to allow the printer access through the Firewall. I chose Private network.

That reinstalled the printer and I had access to the print levels in the driver preferences. However, I also had no fax printer because I had to remove it before it allowed me to remove the port. I wasn't provided any instructions for reinstalling the fax printer. A couple of minutes of poking around the Epson software I had installed got that fixed.
  1. Click the Start Menu > Epson Software > Fax Utility
  2. Click the Add Another Printer (Fax) button and follow the prompts. If you had this set up previously, you'll be clicking Next throughout the entire setup.
That's it!

2 comments:

  1. Had the same problem, and these instructions worked like a charm. Thanks!

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  2. Fantastic. I have the same problem that you do "But I can be pretty picky about things. If something is supposed to work, I wanted it to work. If it doesn't work, I want to know why." These instructions worked to get back the ink level indicator. Thanks for taking the time to post them.

    I have CDO...it is the same as OCD, only the letters are in alphabetical order. Like they SHOULD BE.

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