Tuesday, September 8, 2009

BestBuy.ca = fail

On August 21st, I read that the new Batman: Arkham Asylum game for the Xbox360 was on sale at Best Buy and Future Shop for $38.83. That's an amazing price for a game that was to hit the shelves a few days later on August 25th.

BestBuy.ca offered free shipping on orders over $39, so I added a Xbox Live 1400 point card to my order and checked off the option to deliver the items separately if necessary.

I got the XBL points card on August 28th.

To date, I am still waiting for the game.

BestBuy.ca has been "Out of stock" or "Sold out" since August 25th. However, the stores continue to get it in stock.

I have sent TWO separate messages to their customer service by filling out the form on their web site, asking why the web store has yet to get any in stock.

To date, I have received ZERO replies. Although, I have received two automated messages informing me of the obvious -- that the item is out of stock.

At one point, I had considered canceling the order, but it seems that I can't even do that. I assume that's because it's part of a split-order, for which half has already been fulfilled with free shipping. I can't even change it to "Store pick-up".

This weekend, they put the game on sale AGAIN for $58.83, and online stock remained "Sold out" the entire time. (it still remains sold out as I type this)

I haven't been billed for the game, so as far as I'm concerned I'll wait until it has been fulfilled, but I'm gearing up to send their head off a snail mail complaint.

I can understand if it's difficult to get any in stock for the stores and the online store, but when the stores can get it in stock but not the online store... there's something wrong with that.

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