Friday, October 3, 2008

Newegg comes to Canada! Or did they?

A little while ago, Newegg announced that they were going to have a Canadian web site. Computer nerds like myself all signed up for notification of when this would happen.

On Wednesday I received an email from Newegg.ca announcing that their Canadian web site went live.

I took a quick peek at some of their grand opening specials and they weren't too bad. I also monitored a thread on a forum that I regularly read. Most of the comments about it weren't too positive. It seems that many of Newegg.ca's prices weren't as good as other online retailers, like Ncix.com, where I usually order my hard-to-find parts.

Then someone noticed that Newegg.ca uses UPS for shipping. In fact, UPS is the only shipping option for Canadian customers. As a Canadian, if you've ever ordered anything from the U.S. and had it shipped UPS, you know why that's a bad thing. Aside from customs/duty fees, you generally get it up the bunghole by the brokerage fee that UPS charges.

Seeing as how Newegg doesn't appear to have any kind of Canadian-based store or warehouse, I decided to send them an email asking where they ship their Canadian orders from.

Here is their reply:
========== Original Message ==========

From: Newegg Customer Service <>
Subject: RE: Newegg.ca - >(Mail #021020081912488)* (LTK436050495X)
Reference number: LTK436050495X Please use this ticket number in any correspondence with Newegg.ca.
Subject: Newegg.ca - >(Mail #021020081912488)*

Dear Customer,

Thank you for contacting Newegg.

Unfortunately the item will be shipping from warehouse in the U.S., at this time we don't have locations in Canada.

If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.

Thank you,

Jacqueline Ruiz

========================================
Does anyone know how they'll be able to ship their products from the U.S. to their Canadian customers without the customers getting the 'ol brokerage screw?

It'll be interesting to see what happens.

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2 comments:

  1. I never buy computer parts from mail order/websites. Between PC Cyber and OEM Express, it ends up being the same price or cheaper to buy locally (when factoring in shipping).

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  2. I never buy anything from someone who uses a courier service and it comes across the border. You always get dingged for the brokerage fees and it can be alot depending on what your spending. I only used good old US Postal Service (USPS).

    Lynne

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