Someone named "Michael" from the Jim Keay Ford Lincoln dealership called yesterday and asked for me. But I wasn't home. They left a message with my mother inlaw saying that they would call back.
I assume that they'll try again today, after I get home from work. I'll be interesting to see what they have to say.
I did a search of "Jim Keay" and "FixAuto" on Google this afternoon and my complaint letter that I posted here shows up as the 3rd hit. If I just search for "Jim Keay", my more recent post about not hearing from them shows up 8th.