Thursday, May 22, 2008

Hello? Is anybody home?

Over the last few months a representative from MTS Allstream has been leaving us messages on our answering machine regarding our "account". According to the message, there is an outstanding balance on our account that we must rectify to avoid a disruption to our service.

Up until a day or two ago, we have been ignoring these messages. Not because we don't want to rectify the outstanding balance, but because we don't have an "account" with MTS Allstream. In fact, up until today we didn't even know what they did or what kind of service they provide.

My wife decided to call the rep back to let them know that they have the wrong number. The rep who has been calling us was busy, so she spoke with another rep.

MTS Allstream apparently provides communications (phone service?) They have our number on file as the business number for Sophistication. This doesn't come as a complete surprise to us. Sophistication was a bridal clothing store. For the last four years, we've been receiving phone calls every spring from women looking for bridal gowns and/or prom dresses. You used to be able to find our number using Google. It took a few emails to various business listing web sites to get it removed. Now it seems that I can only find it using Yahoo.

Anyway, my wife told the rep that our number is residential, we've had it for four years, it does not belong to Sophistication, we have nothing to do with that business, nor have we ever had anything to do with that business, and that they can remove our number from their system.

The reply she received was "We'll see what we can do."

My wife then clarified that she wasn't asking them to remove it, she was telling them to remove it. It's our home number and they have no business calling it. They will never get in touch with Sophistication by calling it.

I don't know what else was said, but my wife said that the rep didn't seem as pleasant after that.

It wouldn't surprise me if the calls don't stop because they think that we're bullshitting them to avoid paying whatever the oustanding balance Sophistication owes them.

I hope I'm there to answer the phone the next time they call. I'll be polite. I'm really curious what they they're hoping to gain by continuing to call. I'll tell them that they're more than welcome to send someone to our home to verify that they are indeed calling a residential number. I'll also going to ask them if they have a contact name and address on file for Sophistication.

$10 says they're not mine.

No comments:

Post a Comment